Security and Vulnerability Disclosure
Solrise International LTD takes the security of our systems and the data we handle on behalf of our clients seriously. This page explains how to report a security or privacy concern, and what to expect from us in return.
What to report here
Use this channel to tell us about:
- A suspected security vulnerability in our website, applications, or services.
- Suspected misuse or exposure of personal data — including Amazon Advertising data — that we process.
- Suspicious activity involving our domains, email, or branding (for example, suspected phishing impersonating us).
- A privacy concern about how we handle your data.
For general support enquiries that are not security-related, please use sales@essentialmarketing.com.tw or admin@essentialmarketing.com.tw.
How to report
Where possible, please include:
- A clear description of the issue.
- Steps to reproduce, sample requests, screenshots, or sample data — sanitized of credentials.
- The system, URL, or account affected.
- Your contact details (or note that you would prefer to remain anonymous — we accept anonymous reports, but it will limit our ability to follow up with you).
- Whether you believe the issue is currently active or already contained.
What you can expect
| Action | Time from receipt |
|---|---|
| Acknowledgement of your report | Within 1 business day |
| Initial triage and severity assignment | Within 2 business days |
| Update on investigation | At reasonable intervals based on severity |
| Notification of resolution | When the matter is closed |
We treat reports confidentially and will not pursue legal action against good-faith security researchers who report vulnerabilities to us in line with this page, avoid privacy violations and service disruption, and give us reasonable time to respond before public disclosure.
Reports involving Amazon Data
Reports involving Amazon Advertising data, Amazon Ads API access, or any other Amazon Data are escalated immediately to our Incident Management Point of Contact (IMPOC). Where the report describes an actual or suspected security incident, we notify Amazon within 24 hours of becoming aware, via the incident-reporting channel published in Amazon’s Data Protection Policy.
Our internal Incident Response Plan and Security Incident Reporting Procedure are available to clients and to Amazon on request.
Contact
3F, No. 148, Sec. 2, Mingquan E. Road, Zhongshan Dist., Taipei City 10407, Taiwan
Business registration number: 52788599